FAQ - Lemon Ribbon Studio

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Frequently Asked Questions

We've put together some questions we get commonly asked

How do we work?

Based in our London studio, our team of talented designers produce prints and graphics that clients use on many products, primarily in the kids fashion, home, stationery and publishing markets.

We offer two services. You can purchase designs from our collection of ready made, unique artwork or you can commission us to create artwork for a specific project.

We pride ourselves on making the process of buying or commissioning artwork as convenient as possible.

For ease of reference, we breakdown our collection into age groups and specific themes.

We understand that our clients like to have the ability to use design assets across a range of products. Therefore we prefer to offer a layout of placements and all over designs as we feel this offers clients versatility when purchasing artwork.

We sell all artwork as shown, so cannot sell individual elements or split up the layout.

We do broadly try and base the collection on the different seasons but, as markets have different timeframes, we ensure we cover both A/W and S/S designs throughout the year.

This gives you the broadest choice of trend driven artwork to pick from.

Pricing information can be found on your Online Portfolio account. We sell our artwork in GBP, EUR or USD depending on your country.

Our commission rates are similar to our purchase prices and can be used to estimate project cost.

We do include small amends and colour changes within the fixed price.

Start by either booking in a meeting with one of the design team or email us your requirements. We recommend booking a meeting as it gives the design team an opportunity to ask any questions straight away, but email is often easier if you have lots of inpiration images.

The designer who will work on the project will then send over confirmation details of cost and timeframes. We aim to get projects completed as quickly and efficiently as possible.

Once agreed, the designer will start the project and be in regular contact with drafts/progress and questions where appropriate.

With specific projects, we know that often clients require small embellishments/tweaks and these are all included within the project pricing.

When complete, you own the full copyright upon payment.

Book a meeting here

We work on lots of projects and find that giving us as much information as possible always helps!

Booking an inital chat allows our designers to talk through your project and ask specific questions.

If you dont know where to start, any information on inspiration ideas and images, liked design styles and colour themes as well as details around targeted age group & markets help.

Book a meeting here

Design copyright is fully transferred over to you after payment.

We primarily sell the full copyright outright but we do license designs, especially artwork that is commissioned. If your company works on a licensing basis, do contact us here with more details.

We offer appointments both in person and over Zoom.

Get in touch here about visiting you for an appointment or have one the design team show you the latest collection virtually.

Of course we can! We find clients often prefer to see the collection in person.

We print out the collection so can easily travel to you. Just get in touch or see if there is a free appointment time here.

your portfolio account

Access to our portfolio is for business customers only.

To be approved for an account, please fill in the customer sign up form with yours and your companies details and one of the team will review the request.

As our portfolio is for business customers only, each account request is reviewed by a member of the team.

We do try and approve requests as soon as possible but it may take up to 24 hours. Be aware we are based in the UK and work normal business day hours each Monday to Friday. If you send a request out of those times, it will be dealt with on the next working day.

Once approved, you should recieve a confirmation email. It may end up in a spam or junk mail folder so do check those. If you dont recieve anything over 24 hours from registering, do contact us here.

Once logged in, you can view all of our designs in the collection. You can filter by categories or search for specific themes and design numbers.

You can save images for later reference in Wishlists and easily purchase designs via the Shopping cart checkout.

Under your Account Details, you can view previous purchases from our site as well as download digital files and invoices.

At the moment, it isn't possible to share your Wishlist with other users on the Online Portfolio. If you would like to review a selection of prints with a wider team, please get in touch with us here and we can put together a PDF of your picks for you.

Purchasing, Downloading and Using Files

We accept payment via invoice as well as most major debit and credit cards including Visa, Mastercard, Visa Debit, American Express, Apple Pay and Paypal.

Please let us know here if your company has a specific payments process or if we need to be set up a supplier/vendor.

Unfortunately, all our sales are non refundable once they have been purchased or downloaded.

If you find that the digital file is defective for some reason, please contact us within 10 days of purchase and we will rectify any errors.

Once an order is purchased you will recieve a seperate email with your Invoice attached.

You can also log into your Account details page and download any Invoices relating to past orders.

If your company requires us to be set up as a supplier, please reply back to your order email with the relevant forms and we can get these signed and sent back to you.

Our VAT Number is GB 974 7403 89.

We can also send over any relevant Tax forms if needed. Please just reply back to the order confirmation email.

Outlined on the invoice, within the terms and conditions of purchase, is confirmation of copyright transfer.

If your company requires a specific signed form completed, please reply back to the order confirmtion email with details.

We've made it super easy for you to download your digital files either from your order confirmation page or email.

You can also log into your Online Portfolio account and download files under the order number.

Digital files from past orders can also be downloaded from your account details page.

Nearly all of our files are created in Adobe Illustrator, with some created in Photoshop - these are clearly marked under the product description.

All our designs are ready to use with fonts outlined and repeats in swatches.

Sometimes users downloading via Safari find that the files become postcript. This is an Apple error and you just need to delete the .ps at the end of the file.

If you find that you cannot edit the file, it may because a) you nedd to edit the pattern swatch from the Swatches Panel or b) you need the files saved to an earlier version of Adobe. We can do that for you so do contact us. 

Our repeat patterns are not created to specific size but you can easily re-size them via the Swatches panel.

If you need to edit the text or know what fonts were used, please reply back to the order confirmation email and one of the design team will help out.

OTHER QUESTIONS

Our inhouse team creates all our designs so we dont currently work with freelancers.

We do offer work experience placements. If you are interested in applying, please contact us here

Still need help? Contact us

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